Who can benefit from our services?

We provide a service that enables people, especially older and more vulnerable individuals, to live independently in their own home. You never know when accidents or incidents will happen, that is their nature. We want you to remain independent at home but recognise you may require a little bit of extra security and peace of mind for yourself, your family and your carers.

As we get older, we’re many times more likely to have an accident. Failing eyesight, poorer balance and slower reactions – sadly, they all play their part, and when you live alone, even minor accidents can have major consequences.

Reach & Respond offers support and peace of mind to anyone, particularly to people who:

Live alone@2x

Live alone


Are elderly or vulnerable


Are caring for someone


Are at risk of falling or are less mobile


Are unwell


Are at risk of seizures


Have learning difficulties


Are living with dementia


Have recently come out of hospital


Have no regular visitors

How does it work?

Our technology-enabled equipment provides you with support at home, keeping you safe in the knowledge help is available 24 hours a day, 365 days a year.

A discreet, compact alarm unit is set up in your home allowing us to communicate with you in the event of an emergency. You’ll be given a lightweight pendant (to be worn around the neck or wrist) with a button you can press to alert us you need help – whether you feel unwell, have fallen or need medical assistance.

Once you’re connected to our 24/7 contact centre, our helpful team of advisors will speak to you and dispatch the appropriate response for your emergency. They will know who you are and where you live, even if you are unable to speak.

We also provide a range of telecare sensors, which can automatically detect an emergency and alert us. This means we can send the right response even if you are unable to contact us through your pendant.

1. Press the button on your pendant or wrist band

2. An operator will take your call within seconds

3. We will get you the right response for your emergency

All you need to join Reach & Respond is:

  • A power supply
  • A regular wall socket (ideally near or next to a phone line).

Where does Reach & Respond cover?

Reach & Respond helps over 8,000 people to stay safe in their homes across the Tees Valley, Hambleton and the North Yorkshire coast.

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