We’re dedicated to delivering the best services to our valued customers, enabling them to maintain their happiness and independence within the comfort of their own homes.

Our colleagues play a pivotal role in this, which is why we strive to attain the necessary accreditations, memberships and awards. This commitment ensures our services consistently meet the ambitious standards we set for ourselves.

We are an accredited member of the TSA, an industry and advisory body that champions technology-enabled care (TEC) across the UK.

We’re proud to be part of a vibrant, innovative community that is driven by a shared vision of transforming lives through technology.

All members marked as QSF Certified carry the TEC Quality UKAS ISO/EIC17065 certification as a badge of quality, safety and innovation.


Reach & Respond, as part of Beyond Housing, is a partner member of the Northern Housing Consortium.

The Northern Housing Consortium brings all members together to share ideas and represents the views of organisations across the North of England, ensuring they are heard at a regional and national government level.

Northern Housing Consortium

We are proud to be a disability confident committed employer.

We have committed to:

  • Ensuring our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work
  • Providing at least one activity that will make a difference for disabled people.
Disability Confident scheme

We’re always striving to continuously improve the health and wellbeing of our colleagues so we’re thrilled to have achieved the Better Health at Work Gold Award.

The Gold Award supports and recognises the efforts of employers addressing health and wellbeing in the workplace and the wider community.

Better Health at Work Award

We commit to honour the Armed Forces Covenant and support the Armed Forces community.

We recognise the value serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.

To demonstrate our commitment, we operate a job interview guarantee scheme whereby veterans will be guaranteed an invitation to the first stage of the selection process if they are able to demonstrate they meet the essential criteria of the person specification for the role.

Armed Forces Covenant

Culture is incredibly important at Reach & Respond, and it is imperative that every colleague and customer feels included, regardless of their race, gender, sexual orientation, gender identity, age, religion or disabilities.

We are delighted to have achieved the Investors in Diversity – Silver accreditation, as it demonstrates our commitment to being a diverse employer and a supportive and caring organisation.

Investors in Diversity

Equality, diversity and inclusion is all about understanding and accommodating that the modern workforce is made up of people with diverse backgrounds, experiences and needs.

FREDIE builds on this by creating a fair working environment, fostering inclusion through identifying common ground and finding opportunities for connection by recognizing a fundamental need for respect that all human beings can understand and appreciate.

Fairness | Respect | Equality | Diversity | Inclusion | Engagement.


Award achievements

The Housing with Care Awards are all about recognising and celebrating excellence in the care industry,



  • Lifetime Achievement Award – Emma Close-Reid (Independent Living Manager)
  • Frontline Leader Award – Ashley Smallwood (Team Leader)
  • Activities Co-ordinator Award – Jacqui Parkin (Co-ordinator)
  • Workforce Development Award – Reach & Respond.

The Healthwatch Star Awards (Middlesbrough) are to celebrate those who have gone above and beyond in health and social care.

Top 3 finalists

  • Excelling in Support to Others Award – Ashley Smallwood (Team Leader)
  • Valued Service Award – Reach & Respond.


  • Leading the Way for Change Award – Reach & Respond.
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