Reassurance calls and visits

Many of our customers have next of kin who regularly check on them. We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

This service includes:

We can tailor a plan to meet individual needs, ensuring our customers receive the best service possible. Our reassurance call service will address any concerns and fit in with their own lifestyle.

Best for:

Families to use when they are on holiday or away from their loved ones for a period of time.

Call £1.50/Visit £5.00


We are very grateful for Reach & Respond and the service the responder provided to us. It was a difficult call out for all and the responder was patient, kind and caring.
Thank you to Gordon at Reach & Respond for the service we received. He was very kind and helpful. I would also like to pass on my appreciation for the whole service in general.
I am so grateful for the lovely lady who attended a call out to me. The telecare base unit saved my life!

Our services 

Friends & Family

This service gives you 24-hour peace of mind that you’ll be able to connect to us at the click of your pendant button.

Read more

Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year.

Read more


Telecare gives you all the benefits of Friends & Family and Monitor & Response, with the added benefit of sensor technology.

Read more


Redcar & Cleveland and North Yorkshire Council offer a handyperson service, undertaking small jobs for older and vulnerable local residents.

Read more
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