Reassurance calls and visits

Many of our customers have next of kin who regularly check on them. We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

This service includes:

We can tailor a plan to meet individual needs, ensuring our customers receive the best service possible. Our reassurance call service will address customer concerns, but also fit in with their own lifestyle.

Best for:

Families choose to utilise this service when they are on holiday or unable to check in with our customers for a period of time.

Call £1.20/Visit £3.50


Reach & Respond has vastly improved my standard of living. I do not worry about the consequences of living on my own anymore and no longer feel a burden on my carers or family. My family and I have more freedom knowing I am in the safe hands of such a reliable support service.

Our services 

Friends & Family

This service gives you 24-hour peace of mind that you’ll be able to connect to us at the click of your pendant button.

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Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year.

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Telecare gives you all the benefits of Friends and Family and Monitor and Response, with the added benefit of sensor technology.

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Personal care services

Benefit from our personal care services which are designed to support you with day-to-day living, helping you live life to the full.

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Social support services

If you enjoy your independence but need extra support, thanks to our partnership with Heritage Healthcare, we can help.

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Redcar & Cleveland Council offers a handyperson service, undertaking small scale jobs for older and vulnerable local residents.

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