Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year. As well as being on hand to offer help, guidance and support over the phone, our team will also respond to any emergencies at your home.

This service includes:

  • A lifeline alarm base unit
  • A lightweight pendant worn around the neck or wrist
  • 24-hour call monitoring and contact with our responders
  • A quarterly equipment check from our responders
  • An annual review of your information
  • No call out fee for emergency callouts.

Best for:

Extra support if you don’t have anyone living close enough to help in an emergency, or are looking for the added peace of mind that someone will be there to respond at any time of the day or night.

£6.55 per week


Reach & Respond has vastly improved my standard of living. I do not worry about the consequences of living on my own anymore and no longer feel a burden on my carers or family. My family and I have more freedom knowing I am in the safe hands of such a reliable support service.

Our services 

Friends & Family

This service gives you 24-hour peace of mind that you’ll be able to connect to us at the click of your pendant button.

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Telecare gives you all the benefits of Friends and Family and Monitor and Response, with the added benefit of sensor technology.

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Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Personal care services

Benefit from our personal care services which are designed to support you with day-to-day living, helping you live life to the full.

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Social support services

If you enjoy your independence but need extra support, thanks to our partnership with Heritage Healthcare, we can help.

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Redcar & Cleveland Council offers a handyperson service, undertaking small scale jobs for older and vulnerable local residents.

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