Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year. As well as being on hand to offer help, guidance and support over the phone, our team will also respond to any emergencies at your home.

This service includes:

  • A lifeline alarm base unit including sim card
  • A lightweight pendant worn around the neck or wrist
  • 24-hour call monitoring and contact with our responders
  • A quarterly equipment check from our responders
  • An annual review of your information
  • No call out fee for emergency callouts.

Best for:

Extra support if you don’t have anyone living close enough to help in an emergency, or are looking for the added peace of mind that someone will be there to respond at any time of the day or night.

£8.50 per week


Thank you so much to the responder for coming to see us. As a family, we appreciate all that you do to keep my family safe. I also appreciate the fast response when my dad fell and broke his hip.
I wanted to thank the responder for all her help when she came to help my mother when she broke her hip. She supported us by ringing an ambulance and providing us with emotional support and guidance.
Thank you so much to the responder for all your help and kindness when I had a fall. I don’t know what I would have done without you. You are a life saver.

Our services 

Friends & Family

This service gives you 24-hour peace of mind that you’ll be able to connect to us at the click of your pendant button.

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Telecare gives you all the benefits of Friends & Family and Monitor & Response, with the added benefit of sensor technology.

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Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Redcar & Cleveland and North Yorkshire Council offer a handyperson service, undertaking small jobs for older and vulnerable local residents.

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