Friends & Family

Our Friends & Family service gives you 24-hour peace of mind and is great value for money. In the event of an emergency, you’ll be able to connect to us at the click of your pendant button and we will let your nominated contact know you need assistance.

This service includes:

  • A lifeline alarm base unit including sim card
  • A lightweight pendant – to be worn around the neck or wrist
  • 24-hour call monitoring and contact to your nominated friend or family member in the event of an emergency
  • Annual equipment testing.

Best for:

Reassurance when you have friends and family living close by who are able to respond to emergency call outs.

£5.60 per week


I would like to thank Reach & Respond for all the care and support they have given my parents over the years. My parents received weekly visits from responders which was the highlight of their week.
I have always received an excellent service from everyone at Reach & Respond.
I am very pleased with the service, especially the response time. The responder was very kind and made sure I was safe before she left.

Our services

Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year.

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Telecare gives you all the benefits of Friends & Family and Monitor & Response, with the added benefit of sensor technology.

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Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Redcar & Cleveland and North Yorkshire Council offer a handyperson service, undertaking small jobs for older and vulnerable local residents.

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Social support services

If you enjoy your independence but need extra support, thanks to our partnership with Heritage Healthcare, we can help.

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