Friends & Family

Our Friends & Family service gives you 24-hour peace of mind and is great value for money. In the event of an emergency, you’ll be able to connect to us at the click of your pendant button and we will let your nominated contact know you need assistance.

This service includes:

  • A lifeline alarm base unit
  • A lightweight pendant – to be worn around the neck or wrist
  • 24-hour call monitoring and contact to your nominated friend or family member in the event of an emergency
  • Annual equipment testing.

Best for:

Reassurance when you have friends and family living close by who are able to respond to emergency call outs.

£4.16 per week


Reach & Respond has vastly improved my standard of living. I do not worry about the consequences of living on my own anymore and no longer feel a burden on my carers or family. My family and I have more freedom knowing I am in the safe hands of such a reliable support service.

Our services

Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year.

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Telecare gives you all the benefits of Friends and Family and Monitor and Response, with the added benefit of sensor technology.

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Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Personal care services

Benefit from our personal care services which are designed to support you with day-to-day living, helping you live life to the full.

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Social support services

If you enjoy your independence but need extra support, thanks to our partnership with Heritage Healthcare, we can help.

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Redcar & Cleveland Council offers a handyperson service, undertaking small scale jobs for older and vulnerable local residents.

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