Telecare sensors use technology to tell us the emergency situation that’s occurring at your home so our experienced team can send the right response.

Telecare will give you extra reassurance that in the event of an accident or emergency, your sensor will automatically alert Reach & Respond even if you are unable to contact us yourself using your pendant.

Telecare sensors include:

Falls detector

Worn around your neck or clipped to clothing, a falls sensor will automatically alert us if you fall.

Bed occupancy sensor

This sensor pad goes under your mattress. If you fall, or if you get out of bed and do not return, it will automatically alert us.

Smoke detector

A smoke detector works in exactly the same way as a normal device but also alerts us in the event of an emergency, rather than relying on you to notice and take action.

Bogus caller button

If you are suspicious that someone knocking on your door is a bogus caller, you can use the button by your front door to alert us so we can check if you are ok and send help if needed.

Temperature extreme sensor

If your home becomes too hot or cold, or if the temperature suddenly changes, this sensor will alert us. This will protect you against burst pipes or home fires, as well as mitigating living conditions if heating is too high or too low.

Flood detector

This alarm will sound to alert you if there is a flood in your home. It will also immediately notify us so we can send assistance.

Carbon monoxide detector

This will sound an alert if it senses carbon monoxide in your home. It will also notify us so we can send assistance.


Reach & Respond has vastly improved my standard of living. I do not worry about the consequences of living on my own anymore and no longer feel a burden on my carers or family. My family and I have more freedom knowing I am in the safe hands of such a reliable support service.

Our services

Friends & Family

This service gives you 24-hour peace of mind that you’ll be able to connect to us at the click of your pendant button.

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Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year.

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Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Personal care services

Benefit from our personal care services which are designed to support you with day-to-day living, helping you live life to the full.

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Social support services

If you enjoy your independence but need extra support, thanks to our partnership with Heritage Healthcare, we can help.

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Redcar & Cleveland Council offers a handyperson service, undertaking small scale jobs for older and vulnerable local residents.

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