Support packages

Friends & Family

Our Friends & Family service gives you 24-hour peace of mind and is great value for money. In the event of an emergency, you’ll be able to connect to us at the click of your pendant button and we will let your nominated contact know you need assistance.

This service includes:

A lifeline alarm base unit

A lightweight pendant

24-hour call monitoring

Annual equipment testing.


£4 per week

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most popular plan

Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year. As well as being on hand to offer help, guidance and support over the phone, our team will also respond to any emergencies at your home.

This service includes:

A lifeline alarm base unit

A lightweight pendant

24-hour call monitoring

A quarterly equipment check

An annual review of your information.


£6.55 per week

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Telecare

Our telecare services provide you with a sensor to wear, or you can have sensors placed around your home which are linked directly to our Service Centre and response team, monitored and available 24 hours a day, every day.

Telecare sensors include:

Falls detector

Bed occupancy detector

Smoke detector

Bogus caller button

And much more.

 


From £1 per week

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Additional services 

Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Personal care services

Benefit from our personal care services which are designed to support you with day-to-day living, helping you live life to the full.

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Social support services

If you enjoy your independence but need extra support, thanks to our partnership with Heritage Healthcare, we can help.

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Handyperson

Redcar & Cleveland Council offers a handyperson service, undertaking small scale jobs for older and vulnerable local residents.

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Who can benefit from our services?

We provide a service that enables people, especially older and more vulnerable individuals, to live independently in their own home. You never know when accidents or incidents will happen, that is their nature. We want you to remain independent at home but recognise you may require a little bit of extra security and peace of mind for yourself, your family and your carers.

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Prices

With Reach & Respond you are assured that you are never alone. Your connection to our 24/7 service centre is immediate, and we will be with you every step of the way.

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