Keeping the door open
to independence

Friends & Family

Our Friends & Family service gives you 24-hour peace of mind and is great value for money. In the event of an emergency, you’ll be able to connect to us at the click of your pendant button and we will let your nominated contact know you need assistance.

This service includes:

A lifeline alarm base unit

A lightweight pendant

24-hour call monitoring

Annual equipment testing.


£4 per week

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most popular plan

Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year. As well as being on hand to offer help, guidance and support over the phone, our team will also respond to any emergencies at your home.

This service includes:

A lifeline alarm base unit

A lightweight pendant

24-hour call monitoring

A quarterly equipment check

An annual review of your information.


£6.55 per week

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Telecare

Our telecare services provide you with a sensor to wear, or you can have sensors placed around your home which are linked directly to our Service Centre and response team, monitored and available 24 hours a day, every day.

Telecare sensors include:

Falls detector

Bed occupancy detector

Smoke detector

Bogus caller button

And much more.

 


From £1 per week

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About us 

Reach & Respond provides a range of services to help you stay happy, healthy and independent in your own home.

Independence is something we all cherish and want to keep as long as possible. When circumstances change, you may need some extra support to stay safe while living independently in your home. With one in three people over 65 having a fall each year, it’s important to have a plan in place that will get you the help you need in an emergency.

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Our services

Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Personal care services

Benefit from our personal care services which are designed to support you with day-to-day living, helping you live life to the full.

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Social support services

If you enjoy your independence but need extra support, thanks to our partnership with Heritage Healthcare, we can help.

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Handyperson

Redcar & Cleveland Council offers a handyperson service, undertaking small scale jobs for older and vulnerable local residents.

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Testimonials

Reach & Respond has vastly improved my standard of living. I do not worry about the consequences of living on my own anymore and no longer feel a burden on my carers or family. My family and I have more freedom knowing I am in the safe hands of such a reliable support service.