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Keeping the door open
to independence

Friends & Family

Our Friends & Family service gives you 24-hour peace of mind and is great value for money. In the event of an emergency, you’ll be able to connect to us at the click of your pendant button and we will let your nominated contact know you need assistance.

This service includes:

A lifeline alarm base unit including sim card

A lightweight pendant

24-hour call monitoring

Annual equipment testing.


£5.60 per week

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most popular plan

Monitor & Response

Monitor & Response gives you access to our team of responders 24 hours a day, 365 days a year. As well as being on hand to offer help, guidance and support over the phone, our team will also respond to any emergencies at your home.

This service includes:

A lifeline alarm base unit including sim card

A lightweight pendant

24-hour call monitoring

A quarterly equipment check

An annual review of your information.


£8.50 per week

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Telecare

Our telecare services provide you with a sensor to wear, or you can have sensors placed around your home which are linked directly to our Service Centre and response team, monitored and available 24 hours a day, every day.

Telecare sensors include:

Falls detector

Bed occupancy detector

Smoke detector

Bogus caller button

And much more.

 


Prices vary

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About us 

Reach & Respond provides a range of services to help you stay happy, healthy and independent in your own home.

Independence is something we all cherish and want to keep as long as possible. When circumstances change, you may need some extra support to stay safe while living independently in your home. With one in three people over 65 having a fall each year, it’s important to have a plan in place that will get you the help you need in an emergency.

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Current vacancies

To provide the very best service, we need the very best people. If you think you can help us make a difference, then please get in touch.

Check out our latest vacancies

Our services

Reassurance calls and visits

We offer daily reassurance calls and visits to our customers, to give extra checks on their health, safety and wellbeing.

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Handyperson

Redcar & Cleveland and North Yorkshire Council offer a handyperson service, undertaking small jobs for older and vulnerable local residents.

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Telecare

Telecare gives you all the benefits of Friends & Family and Monitor & Response, with the added benefit of sensor technology.

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Testimonials

Reach & Respond has vastly improved my standard of living. I do not worry about the consequences of living on my own anymore and no longer feel a burden on my carers or family. My family and I have more freedom knowing I am in the safe hands of such a reliable support service.
We are very grateful for Reach & Respond and the service the responder provided to us. It was a difficult call out for all and the responder was patient, kind and caring.
I would like to say thank you to the responder for her generosity, help and support when she responded to a call out for my mother who was experiencing a stroke. Her calm and professional manner put us all at ease and ensured my mother received the care she needed.
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