Ensuring your emergency equipment is working properly is essential for your safety and peace of mind. Whether it’s for yourself, a relative, or someone you support, regular testing helps confirm that assistance will be available when it’s needed most.
We strongly recommend testing your equipment once a month to make sure everything is functioning correctly.
Testing is quick and easy. You can carry it out in just a few simple steps:
- Press your emergency pendant (worn around your neck or wrist)
- Press the red button on your base unit or wall-mounted device.
These actions will trigger a call to the monitoring service, allowing you to confirm that your system is working as expected.
While monthly testing should be part of your routine, there are certain situations where it’s particularly important to check your equipment:
- After returning home from a hospital stay
- Following time away on holiday
- Any period when your equipment has not been used.
In these cases, always test your system as soon as you return to ensure it is still operating correctly.
When your test call is answered:
- Let the Reach & Respond advisor know that you are carrying out a test call
- The advisor will log the test on their system
- This confirms that your equipment is functioning correctly and your connection is working.
Regular testing is an important part of keeping your service reliable. By carrying out routine checks, you:
- Help maintain the condition of your pendent battery
- Ensure your equipment is ready to use in an emergency
- Provide reassurance that help is always within reach.
Stay safe, stay prepared – PUSH THE BUTTON
Taking a few minutes each month to test your emergency equipment can make a significant difference when it matters most.
By making testing part of your regular routine, you’ll have confidence that your system is ready to support you whenever you need it.