Changes are being made to the UK telephone system which may affect your emergency alarm service.
We want to ensure that your emergency alarm system and pendant continue to work effectively and keep you safe. We have taken the decision to upgrade your emergency equipment and will install a unit with a sim card built-in, rather than using an analogue phone line.
Frequently asked questions
We are in the process of writing to customers to explain why this change is happening. We will follow this up with a call to book an installation appointment, if this is yet to be booked.
In the UK, the analogue telephone system that we have used for many years is being gradually replaced with a modern digital system, called a ‘digital upgrade’. This is because the UK needs a modern telephone system that can handle how people want to communicate by using their mobile phones, laptops, tablets or other electronic devices.
The digital upgrade is planned to be complete by the end of 2025 and phone companies are already encouraging people to upgrade their phone systems. This will involve your phone provider arranging for a telephone engineer to come to your home to install the new system.
A member of the Reach & Respond team will visit your home on an arranged date and time convenient to you. There will be no mess – it’s as simple as plugging the equipment into an electrical power socket. We will also ensure we have your most up-to-date information by completing a review of your details on installation.
If you have any questions, please contact us on 0333 370 1234.