Reward and recognition

Our colleagues are amazing and that’s what makes Reach & Respond such a great place to work. Every day our teams make a real difference to people’s lives through the great service they provide; we know it’s the people who work here that are the key to our success and we aim to recognise and celebrate that regularly. We share great examples of colleague achievements across the business, and because we also know many great things could go unnoticed, we find ways for colleagues to recognise the contribution and impact of their peers.

We love to show our people how much we appreciate their achievements, hard work and dedication.

Here are some of the great reward and recognition initiatives to show our colleagues how much we really do appreciate them:

  • Cheers for Peers – a weekly peer-to-peer shout-out on Workplace where colleagues show their appreciation to other colleagues for going the extra mile, helping out, stepping up or simply brightening someone’s day
  • Star of the Quarter – our regular peer-to-peer recognition scheme, giving colleagues the opportunity every three months to shout out a great contribution from another colleague. This might be someone who demonstrates our values in everything they do or has delivered an exceptional customer experience, taken ownership of a situation to deliver a great outcome, being bold with an idea or worked with others to improve a service. We use our engagement survey tool to ask colleagues for their nominations. Every colleague nominated receives recognition delivered to their home address and an entry into a prize draw.

Star Awards

An annual event to really celebrate our colleagues across Reach & Respond and the wider business of Beyond Housing. Colleagues have the opportunity to make a nomination based on the criteria below.

All nominations are judged by an independent panel and shortlisted. All shortlisted nominees are invited to our Star Awards celebration evening.


So, what awards are up for grabs?

The Star of the Year Award celebrates the individuals who have illuminated Beyond Housing’s path to success and helped us to achieve our goals.

The Star of the Year Awards recognises outstanding performance, dedication, and commitment from exceptional colleagues across different areas of the organisation.

We understand that exceptional contributions come in many forms. This year, we’ll be honouring three Star of the Year recipients:

  • Trade Star: Recognising a tradesperson’s specific contributions 
  • Customer Service Star: Honouring someone from a customer-focused team
  • Corporate Service Star: Celebrating a colleague who has made a great contribution from a ‘back-office’ function.

This award recognises someone who has made a significant contribution through their ability to think outside the box and come up with innovative solutions to problems. 

They regularly generate new ideas or solutions and have delivered long-term change, which could be from regular ‘thinking outside the box’ or ‘lightbulb’ moments, but on a bigger scale or with bigger impact. 

They collaborate with other teams to drive ideas forward and try to reduce barriers for great customer service.

This award recognises an apprentice who has embarked on an exceptional journey this year, showcasing the potential of housing’s next generation. 

They are a rising star of the future because of their willingness to learn, the way they apply their learning to the workplace, and the relationships they build with others.

This award recognises someone who is more than just skilled at their job – they’re a source of inspiration for their colleagues. 

Their positive attitude and ‘can-do’ spirit are contagious, motivating everyone around them to tackle challenges head-on. 

They believe in the power of collaboration and encourage everyone to work together to get the job done. They’re inspirational, motivating and ambitious. They uplift others.

This award recognises a colleague who goes above and beyond for our customers. They recognise that our customers are the most important part of our business and get huge satisfaction when our customers are happy. 

They recognise that every customer has different wants and needs and always put the customer at the forefront of everything they do. 


They help to build a positive reputation for the business by being helpful, friendly and empathetic with everyone they come into contact with. 

They are a role model for colleagues and help to create a wonderful culture. What a gem!

This award recognises someone who started in the last 12-15 months who really fits in. 

They learn quickly and have the right attitude. They bring a fresh perspective to their role or their team and are already making an impact. 

A real ambassador for the company.

This award is for a person who is a real listener. 

They care. They’re approachable and reliable. They are supportive and go the extra mile for colleagues when they need them. 

They are understanding, non-judgemental and can be trusted not to share with others the information shared with them. 

They are someone to go to when you need them because they will give freely of their time and they’ll double check you are okay.

The Guiding Star Award recognises a colleague, whether a peer or a manager, who has been a shining light in your professional development. 

This is someone who is knowledgeable and supports the development of others. They are caring, patient and a great role model. 

They recognise colleagues’ strengths and areas for development and enable or push them to be better. They naturally lead by example and demonstrate the values in everything they do. 

They share their knowledge, skills and experience with colleagues to help them to progress.

This award celebrates a person who has a positive effect on everyone around them. 

They brighten the day of others because of their positive mental attitude. They are genuinely happy and want to boost the morale of everyone around them. 

They stay positive even when things don’t quite go right – they’re a cup half full person who looks on the bright side. 

They’re fun to be around and make everyone’s day buzz for all the right reasons.

This award celebrates someone who is willing to do more than just their own job and makes a real difference. 

They help other teams or departments to achieve their goals, proactively offering help and taking action. They get involved – in projects, volunteering for extras, or lending a hand wherever needed. 

They take initiative, stepping outside their usual role to learn new skills or tackle extra tasks. They do more than is required of the daily job. 

They are an all-round great person who is willing to do more. 

This award is your opportunity to shout about what a fantastic year your team has had. 

This is the team that is made up of all-round achievers – they demonstrate the company values consistently and the attributes of the other awards. 

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