Job information

  • Location:
  • Salary:
    Up to £23,895 (pro rata)
  • Type:
    Permanent - Part Time
  • Hours: 24
  • Closing date:
    Monday 08 April 2024



Looking for your dream job?

We're seeking a Responder to join our Reach & Respond team in Whitby. We provide the very best service and need the very best people, so we're looking for someone who wants to make a positive difference to people’s lives.

Reach & Respond is part of Beyond Housing and what matters to us the most is our customers. We believe our colleagues are the key to this and by working collaboratively and being ambitious in our actions, we work to achieve great things for our customers and communities. 

What’s in it for you?

  • Generous standby and call-out payment scheme
  • Agile working – to give you that positive work-life balance
  • Generous holiday entitlement
  • Impressive salaries with incremental pay increases for most colleagues
  • Commitment to paying the Real Living Wage for our staff
  • Competitive pension scheme with generous employer contributions
  • Life assurance to look after your loved ones
  • Health plan
  • A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
  • Cycle to work scheme
  • Annual cost of living pay rise.

What you’ll be doing 

This role involves supporting vulnerable individuals with assisted technology to live independently. You will be responsible for installing assisted technology, taking all the necessary information from the customer, as well as regularly testing the equipment and reviewing customer details. In addition to this, you will offer guidance and assistance to our customers, and where needed, signpost them to other services to ensure their needs are being met.

Our service is 24/7 and the role is a permanent three-day position (24 hours per week) working on a 5-week rolling rota, which includes 7 standbys within the 5-week rota. The rota offers a great way to ensure you can plan all your personal commitments, as it doesn’t change. We can offer some flexibility within the role as we appreciate life can be busy for both you and our customers.

This position will require you to work and collaborate as a team during core working hours. However, when you are working out-of-hours on standby, you will be required to work alone. You'll be provided with a lone working device and you will drive one of our fleet vehicles, which is tracked as your safety is our top priority when you're working on your own.

No two days are the same as a Responder, the role is very rewarding and there are times when you will be required to think on your feet and make decisions that are in the best interest of our customers. Does this sound like a role for you? If so, read on for further information.

A little more about this exciting position

Weekday working hours are 24 hours over 3 days – 8.30am to 5pm.

Weekday standbys commence from 5pm and run until 8:30am the following morning, while weekend standbys start at 8:30am on Saturday and conclude at 8:30am on Monday. All paid in addition to your salary.

Standbys are all out-of-hours where you hold the phone and respond to callouts from the comfort of your own home.

Standbys are compensated well and you'll have full use of a fleet vehicle, which will be equipped with everything you need for your standby. On your working days, you will be required to use your own vehicle - mileage is paid at a rate of 45p per mile.

If you are lucky enough to be successful, your salary will start at £23,151 (pro rata). On top of the salary, you will also receive a very attractive standby/call-out rate. 

This is a great opportunity to be part of a friendly team of individuals who all care passionately for the people they support - always going that extra mile.

Sound good? Here’s what we need from you…

You will need to have the ability to work collaboratively with colleagues, using your initiative and building strong relationships across the service area and with partner organisations. You will also need to:

  • Use your own initiative
  • Exercise a high degree of flexibility
  • Demonstrate you are computer literate
  • Use your strong communication and interpersonal skills within the role
  • Provide a full driving license. 

Do you want to find out more?

Fancy a chat about the role? Call Sam Wade our Reach & Respond Team Leader on 07973 858470 - could be the best decision you make today. 

Closing date for applications is Monday 8 April 2024, applications will be reviewed throughout the duration of the advert and we may close it should enough applications be received. We are not working with recruitment agencies on this vacancy.


Who is Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Our values and extremely important to us and we want all our colleagues to really live our values every day, we are looking for candidates who show they have the skills to do the role and are aligned with our values.

At Beyond Housing, we are committed to ensuring that all applicants are treated fairly throughout our recruitment and selection processes and are not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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