Equality, diversity and inclusion

As Reach & Respond is part of Beyond Housing, together we are committed to providing equality of access to services and equality of service delivery, we aim to ensure everyone receives the same high standard of service. 

We also believe it’s important to recognise that to achieve this equality of service, we need to understand the differences that exist across our communities and people. We always look to recognise how these differences impact how we interact and deliver services, as well as find ways to meet the wider variety of needs that our customers may have. 

Finally, we think it is vital to find ways to make sure everyone feels included at Reach & Respond. We aim to be an open, transparent, and inclusive organisation that doesn’t discriminate based on any protected characteristic, cultural (and sub-cultural) identity or any other personal characteristic which may lead to someone feeling isolated in our communities. We ensure our employment and training opportunities are accessible to all, adapting what we do to suit the varying needs of our colleagues. 

We’re proud to be disability confident committed.

We have committed to:

  1. Ensuring our recruitment process is inclusive and accessible
  2. Communicating and promoting vacancies
  3. Offering an interview to disabled people
  4. Anticipating and providing reasonable adjustments as required
  5. Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work
  6. Providing at least one activity that will make a difference for disabled people.

Committing to a healthier workplace.

Being a great place to work is one of our four ambitious objectives, and we are now proud to be able to say we have recently achieved the Gold award through Better Health at work for all of our health and wellbeing and are striving to continuously improve our health and wellbeing plans.

Armed Forces Covenant

We commit to honour the Armed Forces Covenant and support the Armed Forces community.

We recognise the value serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.

To demonstrate our commitment, we operate a job interview guarantee scheme whereby veterans will be guaranteed an invitation to the first stage of the selection process if they are able to demonstrate they meet the essential criteria of the person specification for the role.

Creating an inclusive workplace

Culture is incredibly important at Beyond Housing, and it is imperative that every colleague and customer feels included, regardless of their race, gender, sexual orientation, gender identity, age, religion or disabilities.

We are delighted to have achieved this prestigious accreditation, as it demonstrates our commitment to being a diverse employer and a supportive and caring organisation.

The world is changing, and we want to ensure that everyone we interact with feels included by our policies and culture.

TrainingMark – Institute accreditation of in-house customer service training programme.

Accreditation demonstrates our training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service.

The three key elements of TrainingMark are:

1. Meeting the Institute’s professional standards

2. Individual competence: ensuring there are mechanisms in place to assess individual customer service competence in the workplace

3. Management commitment: ensuring the programme has sufficient strategic support from senior management.

TrainingMark provides independent recognition of national standards for organisations that have, or are developing, in-house customer service or call centre training programmes.

Accessibility + Usability = Inclusion

Our website has a great toolbar to make our content more inclusive and easier to navigate.

You can use it to:

  • Text-to-speech: click on or select any text to hear it read aloud
  • Translation: translate content into over 100 languages
  • Text magnification: enlarge text and hear it read out loud
  • MP3 generation: convert selected text into an MP3 audio file
  • Screen mask: reduce glare with a tinted mask
  • Web page simplifier: remove clutter from the screen. Display only the main text
  • Picture dictionary: displays pictures related to text selected on the page.

Look for the orange circle button (with a stick person inside it) in the bottom left-hand corner of your screen.

Learn more about accessibility

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